Terms and Conditions – AUSISTAT PTY LTD
Last Updated: 13 August 2025
Welcome to the website of AUSISTAT PTY LTD. These Terms and Conditions (“Terms”) govern your access to and use of our website https://ausistatptyltd.com/, our online resources, and our product and service offerings, including the supply and export of specialty pulses, niche crops, coarse grains, and related agricultural products.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using our website and services immediately.
Definitions
For clarity:
- “We”, “us”, “our” – Refers to AUSISTAT PTY LTD.
- “You”, “your” – Refers to any customer, website visitor, or user.
- “Services” – Refers to our supply, export, and related agricultural business activities.
- “Products” – Refers to any goods sold by AUSISTAT PTY LTD, including specialty pulses, niche crops, and coarse grains.
- “Website” – Refers to our official site https://ausistatptyltd.com/.
Service Agreement & Booking
A project begins with a site visit or design consultation, followed by a written estimate or BOQ (Bill of Quantities).
- Quotes are valid for 7 working days
- Booking requires written or email confirmation, plus 25–50% advance depending on project type
- Prices are exclusive of VAT, unless specifically mentioned
We strive for transparent pricing. If scope or materials change after booking, updated costs will be discussed and approved by you in writing.
- You agree to use our website only for lawful purposes and in accordance with these Terms.
- You must not attempt to gain unauthorised access to our systems or disrupt our operations.
- You must not use our website to distribute harmful content, including viruses or malicious code.
- All content, text, graphics, and images on this website are our property unless otherwise stated. You may not copy, reproduce, or republish them without our permission.
- We make every effort to provide accurate descriptions, specifications, and images of our products. However, slight variations may occur due to agricultural factors such as seasonal changes or harvest conditions.
- Product availability is subject to change without notice. Orders are accepted subject to stock availability and confirmation by our sales team.
- We reserve the right to limit the quantity of products supplied to any customer.
Placing an order through our website, email, or by phone constitutes an offer to purchase.
A contract is only formed once we confirm the order in writing or by issuing a pro forma invoice.
We reserve the right to reject any order at our sole discretion, particularly if we believe the purchase may breach export regulations or other applicable laws.
Pricing and Payment
- All prices are in Australian Dollars (AUD) unless otherwise stated.
- We accept payments via agreed methods, including bank transfers, Letter of Credit (LC), or other approved arrangements.
- Prices may change at any time due to market conditions, currency fluctuations, or supply chain costs, but confirmed orders will be honoured at the agreed rate.
- You are responsible for any applicable import duties, taxes, or customs clearance fees in your destination country.
Shipping, Delivery, and Risk Transfer
- Delivery times provided are estimates only and may vary depending on location, logistics, and customs processing.
- We will arrange shipment through our approved freight partners unless otherwise agreed.
- Risk of loss or damage to products passes to you once goods are handed to the shipping provider or freight forwarder.
- We are not responsible for delays caused by customs inspections, strikes, weather events, or other circumstances beyond our control.
Returns, Refunds, and Cancellations
- We only accept returns for defective products or incorrect shipments.
- You must notify us within 7 days of delivery if there is an issue, providing photographic evidence where possible.
- Refunds will be processed once returned goods are inspected and approved.
- Special, customised, or bulk orders are non-refundable unless they are proven defective.
Quality Assurance and Compliance
- All our products are sourced and processed according to Australian export quality standards and relevant HACCP (Hazard Analysis and Critical Control Points) guidelines.
- Certificates of origin, phytosanitary certificates, and other compliance documentation can be provided upon request for export purposes.
Limitation of Liability
- To the fullest extent permitted by law, AUSISTAT PTY LTD will not be liable for any indirect, incidental, or consequential damages arising from product use, delays, or website access issues.
- We make no guarantee that our website will be free from interruptions, errors, or security breaches.
Intellectual Property
- All trademarks, service marks, and trade names of AUSISTAT PTY LTD are proprietary and may not be used without our written consent.
- The design, text, graphics, and images on our website are protected under intellectual property laws.
Third-Party Links
Our website may contain links to other websites for information purposes. We do not control, endorse, or take responsibility for the content or practices of third-party sites.
Force Majeure
We are not responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, shipping delays, strikes, government actions, or supply chain disruptions.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of South Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in South Australia.
Changes to Terms
We may revise these Terms at any time without prior notice. The most recent version will always be available on our website with the updated date displayed at the top.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
AUSISTAT PTY LTD
📍 Address: 10 Foote Ave, Kilburn SA 5084, Australia
📞 Phone (Australia): +61 468 479 350
📱 WhatsApp (Bangladesh): +880 1979 273 000
📧 Email: hashem__273@yahoo.com
🌐 Website: https://ausistatptyltd.com/